General Terms:
Impress Home Decor reserves the right to update the rules when necessary, and the updated version will be published on impresshomedecor.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Impress Home Decor immediately. All buyers are deemed to accept the rules if they are using the services provided by Impress Home Decor.
For after-sales issues, buyers should file a return & refund request within 5 days of the delivery date. (Please note that there are few products with shorter aftersales periods). The period of Return & Refund request filed exceeds, Impress Home Decor reserves the right not to provide any after-sales service after that time.
If you've already submitted your order and then realize you need to cancel, contact us as soon as possible by clicking the "request refund" button in Impress Home Decor buyer center, or by contacting Impress Home Decor customer service to cancel the order. We will do our best to cancel the order and keep it from shipping out, however we can't guarantee that will be possible. Impress Home Decor should agree or reject the cancellation request within 5 business days.
When you receive an order from Impress Home Decor you should always inspect the packaging for any signs of damages and report them on the bill of lading, if applicable at the time of delivery. We ask that you inspect your merchandise promptly upon receipt of goods and report any damages or discrepancies to Impress Home Decor within 48 hours of receipt of merchandise. Any damages reported after 48 hours will not be processed.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Impress Home Decor has the responsibility to offer the buyer a prepaid return label or RMA# (Return Material Authorization Number) to return damaged/broken goods. Impress Home Decor should replace, refund or credit the buyer's account when the return shows as in transit on the logistic website with the Impress Home Decor's provided prepaid return label.
Impress Home Decor is not required to accept after-sale request for "non-defective remorse returns", Impress Home Decor has the right to accept or reject the request.
If Impress Home Decor accepts the after-sale request for the reason type of "non-defective remorse returns", you are responsible for return shipping in this case, and we do not refund the original shipping cost and if Impress Home Decor is required to deduct a "restocking & repacking fee", under Impress Home Decor's policy restriction, the "restocking & repacking fee" in total Impress Home Decor deducted shall not exceed 35% of order total price.
Impress Home Decor shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on Impress Home Decor's policy, agree on refund or redelivery between Impress Home Decor and buyer or others, Impress Home Decor will refund within 14 business days, or redelivery within 10 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Impress Home Decor. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Impress Home Decor has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Impress Home Decor.
Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type and Impress Home Decor Rules.
For Unshipped Orders:
Impress Home Decor will to process the request within 10 business days after the buyer submits it.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
1. For Shipped Orders
The Return & Refund request is made after the order has shipped.
Impress Home Decor will (accept or reject) and process accepted request within 10 days after the buyer submits it
2. Goods Returned in Transit
If the package is sent back to Impress Home Decor during transit for any reason, and the buyer applies for a refund, Impress Home Decor will refund within 14 business days of the refund request. Under the same cases, if the buyer requests redelivery, Impress Home Decor should begin redelivery within 14 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, Impress Home Decor should refund the order within 14 business days of buyer's refund request, or redelivery within 10 business days of the request.
4. Wrong Receipt Information
If the buyer puts wrong receipt information on an order, the buyer should contact Impress Home Decor customer service to request update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Impress Home Decor shall refund the order within 10 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 10 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Impress Home Decor, Impress Home Decor should check the proof and give a response within 5 business days.
If the proof checked by Impress Home Decor is not showing the problem clearly, the proof is invalid, and Impress Home Decor has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by Impress Home Decor, the proof checking time shall not be more than 5 business days, and if the goods need to be returned to get a refund, Impress Home Decor should provide the buyer with a prepaid return label within 5 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 5 business days. If the goods needn't be returned, Impress Home Decor should refund the order within 14 business days of the refund request.
If proof is valid, and buyer requests redelivery, Impress Home Decor should initiate a redelivery within 10 business days of proof approval. Please note Impress Home Decor has the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
6. Logistics Issues
6.1 Invalid tracking information
If Impress Home Decor verifies the tracking number is wrong, Impress Home Decor will refund the order within 10 business days.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 10 business days after label created showing on logistic website, and the buyer applies for a refund, Impress Home Decor will refund order within 5 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more, the buyer may apply for a refund. Impress Home Decor will refund order within 6 business days as buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
7. CUSTOM PRODUCED MERCHANDISE INCLUDING, BUT NOT LIMITED TO, FRAMES, MIRRORS, MOLDING, CUSTOM VALANCES, AND OIL PAINTINGS, ARE NOT RETURNABLE FOR CREDIT/REFUND.
8. Other
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through http://impresshomedecor.warhead.com/contact-us?submittedExtraForm=1 or impresshomedecorco@gmail.com
Impress Home Decor will try its best to assist buyers in these special circumstances in a timely manner. After notifying Impress Home Decor, buyers should expect a decision from Impress Home Decor on these types of issues no later than four weeks.
